Frequently Asked Questions
Everything you need to know about our premium toenail clipping collections, policies, and services.
⚠️ CRITICAL RETURN POLICY - READ BEFORE PURCHASING
IF YOU OPEN THE PACKAGE AND SMELL, TOUCH, OR HANDLE THE MERCHANDISE:
- We CANNOT accept the item back for return
- You will receive ONLY a 10% refund of purchase price
- You MUST keep the merchandise
- This policy protects our other customers and maintains product integrity
Only unopened packages in original sealed condition qualify for full refunds.
Ordering & Products
Q: How do I know the clippings are authentic?
Every item comes with a certificate of authenticity and detailed provenance documentation. We use advanced verification techniques to ensure 100% authenticity.
Q: What makes your clippings “premium”?
Our premium clippings are carefully selected based on clarity, thickness, shape, and overall aesthetic quality. Each piece undergoes rigorous quality control.
Q: How are the clippings preserved?
We use professional-grade preservation techniques including climate-controlled storage, UV protection, and specialized packaging to maintain quality indefinitely.
Q: Can I request specific types or colors?
Custom requests are available for VIP customers. Contact our specialist team to discuss availability and pricing for specific requirements.
Returns & Refunds - CRITICAL INFORMATION
Q: What is your return policy?
UNOPENED PACKAGES: Full refund within 30 days if package remains sealed
OPENED PACKAGES: Only 10% refund, customer keeps merchandise
NO RETURNS: If item has been smelled, touched, or handled
Q: Why can't I return opened items?
Due to hygiene and safety concerns, once packaging is opened and the product is exposed to air, bacteria, or physical contact, we cannot resell the item to other customers. This policy protects all our customers.
Q: What if I'm not satisfied after opening?
We offer a 10% courtesy refund for opened items that don't meet expectations, but you must keep the merchandise. We recommend reviewing our detailed product descriptions and images before purchasing.
Q: How do I return an unopened item?
Contact customer service within 30 days, return item in original sealed packaging with all documentation. Refund processed within 5-7 business days after verification.
Shipping & Delivery
Q: How long does shipping take?
Domestic: 3-7 business days, International: 7-14 business days. All shipments include tracking and insurance.
Q: How do you package the items?
Climate-controlled packaging with protective cushioning, sealed containers, and discreet outer packaging for privacy.
Q: Do you ship internationally?
Yes, we ship to most countries. Some restrictions apply due to customs regulations. Check our shipping page for specific country availability.
Q: What if my package is damaged during shipping?
All shipments are insured. Report damage within 48 hours with photos for immediate replacement or full refund.
Authentication & Quality
Q: What is your authentication process?
Multi-step verification including source documentation, microscopic analysis, preservation quality assessment, and expert certification.
Q: Do you offer grading services?
Professional PSA and BGS grading services coming Q2 2026! Join our waiting list for early access and special pricing.
Q: What makes a clipping “museum quality”?
Perfect preservation, exceptional clarity, ideal thickness, unique characteristics, and pristine condition. Less than 5% of our inventory qualifies for this designation.
Q: Can I get documentation for insurance purposes?
Yes, detailed appraisal certificates are available for insurance or collection documentation purposes. Additional fees may apply for formal appraisals.
Account & Billing
Q: Do you offer payment plans?
Payment plans available for purchases over $500. Contact customer service to discuss flexible payment options.
Q: What payment methods do you accept?
All major credit cards, PayPal, bank transfers, and cryptocurrency (Bitcoin, Ethereum). All transactions are secure and encrypted.
Q: How do I become a VIP customer?
VIP status is achieved through purchase history ($2,000+ annually) or special invitation. Benefits include early access, custom requests, and exclusive pricing.
Q: Do you offer bulk discounts?
Yes! Discounts start at 5% for orders over $1,000, scaling up to 15% for orders over $10,000. Contact us for custom bulk pricing.
Still Have Questions?
Our expert customer service team is ready to help with any questions about our products, policies, or services.